Shipping Policy
At American Gems & Co., we are committed to ensuring that your orders are delivered promptly and safely. Please review our shipping policy below for details on our shipping process, options, and terms.
Processing Time
- Orders are typically processed within 1-3 business days.
- Custom or personalized orders may require additional time for processing, which will be communicated at the time of purchase.
Shipping Rates and Methods
- We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on your location and the shipping method selected.
- Free standard shipping is available on all domestic orders over $50.
- For international orders, shipping rates and delivery times vary by destination.
Estimated Delivery Times
- Domestic (USA): Standard shipping typically takes 3-7 business days.
- International: Delivery times vary by country but generally range from 7-21 business days. Please note that customs processing can affect these times.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order through our website or the carrier’s website.
Shipping Restrictions
- We currently do not ship to P.O. Boxes or APO/FPO addresses.
- Some products may be restricted from international shipping due to customs regulations.
Customs, Duties, and Taxes
- International orders may be subject to customs duties and taxes. These fees are the responsibility of the customer and are not included in the shipping charges.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us immediately at [email address] with your order number and details. We will work with the carrier to resolve the issue as quickly as possible.
Returns and Exchanges
- For details on our return and exchange policy, please refer to our Return Policy.
Contact Us
If you have any questions or need further assistance with your order, please contact us at bill@americangemsco.com