Refund Policy

At American Gems and Co., your satisfaction is our top priority. We are committed to providing you with exceptional customer service and the highest quality jewelry and gemstones. If, for any reason, you are not completely satisfied with your purchase, we offer a flexible return and exchange policy.

You may return or exchange jewelry within 14 days from the purchase date and unset gemstones within 14 days from the purchase date. We kindly ask that jewelry be returned in its original condition, with all certificates and accessories intact. Gemstones must remain unset, unaltered, and in their original condition to qualify for a return or exchange. Please include all original packaging and certificates, if applicable.

Eligibility for Refunds and Returns

Please note that customized jewelry, special order gemstones, made-to-order pieces, or rough rock that has been altered are not eligible for returns or exchanges.

Return Process

Once we receive your return, we will process your refund in the same manner as the original payment within 7 business days. Our goal is to make the return process as smooth and stress-free as possible, ensuring your complete satisfaction.

Ship authorized returns to the following address:

American Gems & Co.
25350 Southeast Salt Creek Road, Prineville
Oregon 97754, United States

Contact Us

For questions regarding our return policy please contact us at:

American Gems & Co.
bill@americangemsco.com

We value your business and are committed to providing you with the best customer service. Thank you for shopping with us.